The below FAQs are common questions from customers before purchasing our products. If you have additional questions, please
click here to contact us.
How Do I Place An Order?
You can order easily using our online platform. When you find a product you need, you can add it to cart, go through the ordering process. After the order is ready, you will receive an order summary to your email.
What Makes A Good Photo?
Please review our photo guide by clicking here. Don't hesitate to contact us prior to placing your order with us.
How Do I Contact Customer Service?
We are happy to assist you with any questions you may have regarding our online store. If you have a question regarding our online store. Please click here to submit your question and we will respond within 24 hours.
What Methods Of Payment Do You Accept?
We accept Visa, Mastercard, American Express, Discover and PayPal.
How Do I Make Payments Using PayPal?
When you check out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, a notification will be sent to the FlabruFamily.com purchase system confirming your order.
What Should I Do If The Payment Is Not Accepted?
We recommend trying again after 1 hour. If the payment is still not accepted, please click here to contact us so we can manage the
order manually.
What Are The Terms And Conditions?
Please click here to visit our terms and conditions page.
How Can I Get A Discount For A Bulk Order?
To request a discount for a bulk order, please click here and enter "Offer Request" in your message. We will send you an offer if you are interested in a bulk purchase.
Can I Cancel My Order?
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We
stand by our product and offer a 100% customer satisfaction guarantee. Please click here, enter "Cancel Order" in your message and
we’ll promptly cancel your order and submit a refund to your payment processor.
Please click here to review our refund and return page for more information.
Will I Be Charged For Changes To My Order After It's Been Made?
The customer has the option to request a preview mockup prior to printing. Once the customer approves the preview mockup, or does
not provide feedback within 48 hours of the preview mockup being emailed, additional design fees will be charged, if the product has not been printed.
What Happens If You Make An Error On My Order?
We are very sorry. It doesn’t happen often, but nobody’s perfect. Please click here, enter "Order Error" in your message and we’ll work with you to make it right. Please also upload a picture of our error so we can a) verify your claim and b) contact you to correct it.
Can I Return A Product?
We will leave no stone unturned to make you happy. If you find any problem with your custom order within 30 days of your delivery,
please click here, enter "Return Product" in your message and we’ll work with you to make it right.
Please click here to review our refund and return page for more information.
Is My Payment Secure?
Our online store is secured with a SSL certificate. This means the information you provide is encrypted and will not be available to third
parties.
How Can I Track My Order?
Please click here to track your order. You will need to enter your order number and email address to retrieve your order status.
How Long Will It Take For My Order To Arrive After I Make Payment?
Delivery time is included in the product description. It takes from 7 to 14 days to receive the order depending on the product. If you experience delays in receiving your order, click here to contact us immediately and we will help to confirm the status of your order.
Please click here to review our shipping policy page for more information.
I ordered 2+ items, but only received one. Where's my order?
We have a large assortment of products not stocked in house. When you order multiple items at a time, they may be shipped separately
so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They are
on the way :)
How Is My Order Shipped?
Depending on your shipping address, we choose the most secure and convenient shipping method to deliver your item(s).
Where Is My Order Shipped From?
Our printing partner operates fulfillment centers worldwide and your custom product will be printed and shipped from the location closest to you.
