DATE OF LAST UPDATE: JULY 29, 2021
Returns
If you are unsatisfied with your product for any reason, you will have 30 days from the date of delivery to return the product and request a refund. You may return any product
(as defined below) purchased on flabrufamily.com in accordance with the terms below:
A return authorization must be requested within 30 days of your date of delivery. Click here to request and receive an RMA.
The return authorization number must be included along with your returned product.
Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.
You must return the product to the address provided to receive a refund at your cost within 30 days of receipt of RMA.
Returned product(s) must be in good physical condition (not physically broken or damaged).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned
item.
Cancellation of Order
You may cancel an order within 24 hours of the purchase. In this case, we will issue you a refund, however, if you have already received the order, or it has already been shipped, you
will need to return the entire order at your own cost. Please obtain the necessary insurance & proof of posting when you return items, Flabru Family will not be held responsible for returns damaged or lost in transit. In all cases, the product must be in its original condition and will be inspected upon return. If the product is found to have been used or damaged in
any way, Flabru Family reserves the right to withhold the refund.
Design Service Product:
Customer may ask for a preview mockup before printing. Once Flabru Family sends the preview mockup, the customer must approve within 48 hours. Flabru Family will send a
reminder after the first 24 hours. If a response is not received within 48 hours, Flabru Family reserve the right to print and ship the item.
When a customer approves a preview mockup, the order cannot be cancelled. If the customer requests to cancel the order after approval, a 50% refund will be provided and the remaining 50% will be charged as a design fee.
A design fee will be required if the customer requests a change after approving a preview mockup.
Additional terms and conditions:
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to flabrufamily.com.
If you return product to Flabru Family (a) without a return authorization from Flabru Family or (b) without all parts and accessories originally included with your purchase,
Flabru Family retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
If the product is inspected and determined to be in good physical condition, Flabru Family retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor
and repackaging a product that is found to be in good condition.
Non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of
your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please click here to
contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please click here to contact us and we will provide you further instructions on
where to return the item for an exchange. Please note that we cannot accept exchanges beyond 30 days from the date of delivery.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate
will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and the individual
will find out about your return.
Still have questions about your return? Click here to contact customer service.
Flabru Family
Re: Customer Support
712 H Street NE , Suite 1232
Washington, DC 20002
